PRIVACY POLICY

Last Updated: 9 June 2026

Introduction

At Coastal Addiction, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit our website, make a purchase, subscribe to our emails or otherwise interact with us.

By using our website, you consent to the practices described in this Privacy Policy.

Who We Are

Coastal Addiction is an Australian-owned online retailer specialising in coastal-inspired cushions, throws, home décor and related products.

Coastal Addiction is the trading name of Oasis Marketing Services Pty Limited.

ABN: 41081297225

Website: www.coastaladdiction.com.au

Email: hello@coastaladdiction.com.au

What Information We Collect

We may collect personal information including:

Information You Provide

Name
Email address
Phone number
Billing address
Delivery address
Order details
Enquiry information
Information submitted through forms on our website

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Website usage data
Pages viewed
Time spent on pages
Referring websites
General location information

This information helps us improve our website and customer experience.

How We Use Your Information

We may use your information to:

Process and fulfil orders
Arrange delivery of products
Communicate about purchases
Respond to enquiries
Provide customer support
Send marketing emails (where consent has been provided)
Improve our website and services
Detect fraud or security issues
Meet legal and regulatory obligations

Email Marketing

If you subscribe to our mailing list, we may send you:

Product updates
New collection launches
Promotions and special offers
Styling inspiration and home décor tips

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyse website traffic.

Cookies may help us:

Remember customer preferences
Understand how visitors use our website
Measure advertising performance
Improve website functionality
Personalise content and offers

You can adjust your browser settings to refuse cookies, however some website features may not function correctly.

Third-Party Service Providers

To operate our business, we may share information with trusted third-party providers, including:

Shopify

Our website is hosted by Shopify, which provides our online e-commerce platform.

Payment Providers

Payments are processed securely through approved payment providers available on our website.

We do not store credit card details.

Delivery Providers

We may provide your name, address and contact details to shipping and delivery providers to fulfil your order.

Marketing and Analytics Providers

We may use services such as:

Google Analytics
Google Ads
Meta (Facebook and Instagram)
Klaviyo
Shopify Marketing Tools

These services may collect information about how you interact with our website and advertisements.

International Data Transfers

Some of our service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure information is handled securely and in accordance with applicable privacy laws however do not have jurisdiction over how other organisations use or process their information.

Security

We take reasonable steps to protect personal information from:

Misuse
Interference
Loss
Unauthorised access
Modification
Disclosure

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Accessing or Updating Your Information

You may request access to the personal information we hold about you.

If any information is incorrect or outdated, we will take reasonable steps to update it.

Requests can be made by contacting us using the details below.

Retention of Information

We retain personal information only for as long as necessary to:

Fulfil orders
Provide customer support
Meet legal obligations
Resolve disputes
Enforce our agreements

Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites.

We encourage users to review the privacy policies of any third-party sites they visit.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or the way we handle personal information, please contact:

Coastal Addiction

Email: hello@coastaladdiction.com.au

Website: www.coastaladdiction.com.au